Location: Kampala, Uganda (TMT Building, Naguru-Bukoto)
Department: Business Development
Reporting to: Business Development Manager
Employment Type: Full-time

Job Summary

The Sales & Business Growth Executive is responsible for managing the full merchant lifecycle — from acquisition and onboarding to activation, retention, and revenue growth. The role ensures merchants are actively transacting and contributing to overall business performance.

Key Responsibilities

Customer Acquisition & Sales

• Identify and onboard high-potential merchants aligned to revenue targets.

• Build and manage a structured sales pipeline.

• Negotiate and close commercial agreements.

• Achieve monthly, quarterly, and annual sales targets.

Market Research & Prospecting

• Conduct market research to identify new opportunities and customer needs.

• Prospect through field visits, networking, referrals, and partnerships.

• Analyze competitor offerings and pricing.

• Provide market insights to management.

Merchant Activation & Usage

• Drive first transactions within 48–72 hours of onboarding.

• Ensure complete merchant setup.

• Convert inactive merchants into active users.

• Track and improve activation rates.

Relationship Management & Retention

• Manage and grow a portfolio of merchants.

• Maintain regular engagement and follow-ups.

• Act as the main point of contact for merchants.

• Resolve issues through coordination with internal teams.

Revenue Growth & Expansion

• Drive transaction value (TPV) per merchant.

• Upsell and cross-sell relevant products and services.

• Identify sector-based growth opportunities.

• Increase merchant contribution to overall revenue.

Reporting & Performance Tracking

• Maintain accurate CRM records and sales pipeline.

• Provide weekly performance insights and reports.

• Track activation, retention, and revenue metrics.

Collaboration & Teamwork

• Work closely with product, operations, and marketing teams.

• Escalate and resolve merchant-related issues.

• Provide feedback on product improvements.

Key Performance Indicators (KPIs)

• Activation Rate (%)

• Active Merchant Rate (%)

• Average TPV per Merchant

• Revenue per Merchant

• Merchant Retention Rate

• Pipeline Conversion Rate

• Time to First Transaction

• Number of High-Value Merchants Acquired

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• 2–3 years’ experience in sales, business development, or account management.

• Experience in fintech, payments, telecommunications, or FMCG is an added advantage.

• Proven track record of meeting or exceeding sales targets.

Key Skills & Competencies

• Strong sales, negotiation, and closing skills.

• Excellent communication and interpersonal abilities.

• Strong analytical and problem-solving skills.

• Self-driven, proactive, and results-oriented.

• Ability to build and manage client relationships.

Working Conditions

• Frequent field visits and client meetings.

• Flexible working hours based on business needs.

Remuneration & Benefits

• Competitive basic salary plus commission-based incentives.

• Health insurance and additional company benefits.

• Opportunities for training, professional development, and career growth.

How to Apply

Send your application to:

📧 hr@rukapay.co.ug

Deadline: 23 March 2026