Customer Care Representatives

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Customer Care Representatives

ClinicPesa

ClinicPesa is a digital healthcare financing platform in Uganda that enables individuals to save for medical expenses, access micro-loans and make instant payments at partner healthcare facilities.

The platform provides innovative financial solutions that help individuals prepare for unexpected medical expenses and manage routine healthcare costs. Through integrations with mobile money services, including MTN Mobile Money, ClinicPesa makes healthcare financing more accessible and convenient.

About the Role

ClinicPesa is seeking motivated, customer-focused and excellent communicators to join its team as Customer Care Representatives.

The successful candidates will be responsible for assisting customers, responding to inquiries and providing timely support to ensure a positive customer experience. The role requires strong interpersonal skills, effective communication and the ability to handle multiple customer requests efficiently.

Key Responsibilities

The original advert does not provide specific duties and responsibilities. Applicants should refer to the employer for further role details.

Qualifications and Requirements

Interested candidates should meet the following requirements:

A Bachelor's degree in a relevant field.
At least two (2) years of relevant work experience in customer care or a similar role.
Previous customer service experience.
Excellent verbal and written communication skills.
Fluency in English and additional local languages.
Strong interpersonal and relationship-building skills.
Ability to multitask, prioritize responsibilities and manage time effectively.
Strong customer service orientation and a professional approach to handling inquiries.

What ClinicPesa Offers

Further details regarding remuneration, benefits and professional development opportunities were not provided in the original advert. Interested applicants may seek clarification directly from the employer.