About the Role

Standard Chartered Bank is seeking a proactive, detail-oriented and client-focused professional to join its Corporate & Investment Banking division as an Associate – Client Management.

The successful candidate will play a key role in delivering exceptional client onboarding and service by managing Client Due Diligence (CDD) processes, coordinating credit documentation and ensuring compliance with internal policies and regulatory requirements.

The role also involves identifying operational inefficiencies, recommending process improvements and leveraging automation to enhance client servicing workflows.

Working closely with Relationship Managers, product sales teams and operational departments, the Associate will help deliver seamless client experiences, strengthen service delivery and promote long-term client satisfaction.

This position requires strong analytical, communication and problem-solving skills, as well as a commitment to operational excellence, risk management and regulatory compliance. It does not involve direct people management responsibilities.

Key Responsibilities

1. Client Management and Service Delivery

• Collaborate with Relationship Managers, product sales teams and operations staff to resolve client issues and improve service delivery.

• Support the adoption of the Client Management model across Uganda operations, ensuring service approaches are aligned with client segmentation and business growth objectives.

• Deliver high-quality second-line client support through telephone, email and face-to-face interactions.

• Investigate and resolve complex client inquiries while maintaining professional and timely communication.

• Build and maintain strong working relationships with internal stakeholders to ensure seamless client onboarding and ongoing service delivery.

• Promote client satisfaction and loyalty through responsive, reliable and differentiated service.

2. Client Onboarding and Documentation

• Manage and support client onboarding processes, ensuring all required documentation is accurately completed and submitted within agreed timelines.

• Coordinate Client Due Diligence (CDD) activities in accordance with internal policies and regulatory requirements.

• Provide comprehensive support for credit documentation relating to corporate and business banking transactions.

• Work closely with relevant teams to facilitate smooth client onboarding and account servicing.

• Ensure documentation is complete, accurate and compliant with established standards.

3. Operational Excellence and Process Improvement

• Maintain high service standards and promote first-time-right execution to minimize errors, rework and operational inefficiencies.

• Identify process bottlenecks and recommend improvements to enhance operational efficiency.

• Lead targeted initiatives focused on process harmonization and workflow optimization.

• Leverage automation and digital technologies to streamline client servicing processes.

• Support the development and implementation of scalable client management practices.

4. Risk Management and Compliance

• Uphold ethical conduct and ensure compliance with applicable regulatory requirements and internal policies.

• Identify, assess and escalate operational and compliance risks promptly.

• Work with cross-functional teams to monitor risks and implement appropriate corrective and remediation measures.

• Maintain accuracy and consistency in all client management and documentation processes.

• Support the effective implementation of risk management and control procedures.

5. Stakeholder Collaboration

• Establish and maintain effective working relationships with Transaction Banking Implementation, Product Management, Relationship Management and Service Hubs.

• Coordinate with internal teams to address client service challenges and improve operational outcomes.

• Facilitate effective communication and collaboration across departments to enhance the overall client experience.

Qualifications and Requirements

Applicants should demonstrate the following qualifications, skills and competencies:

• A degree or equivalent qualification in Business Administration, Finance, Banking or a closely related discipline is preferred.

• Proven experience maintaining high standards of ethical conduct and regulatory compliance within the financial services sector.

• Demonstrated understanding of risk management, including the identification, escalation and mitigation of operational and compliance risks.

• Experience managing client onboarding, due diligence procedures and credit documentation, preferably within a banking or financial institution.

• Ability to manage complex operational processes accurately and efficiently.

• Excellent written and verbal communication skills, with fluency in English.

• Strong interpersonal and stakeholder management skills.

• Proficiency in digital tools and an interest in using automation to improve business processes.

• Exceptional attention to detail and the ability to deliver high-quality work within tight timelines.

• Strong analytical, critical-thinking and problem-solving abilities.

• Resilience, resourcefulness and the ability to navigate operational challenges.

• Ability to work independently, manage competing priorities and perform effectively in a fast-paced environment.

About Standard Chartered Bank

Standard Chartered is an international banking group connecting clients to opportunities across some of the world's most dynamic markets.

With a history spanning more than 170 years, the bank has established a distinctive global network connecting Asia, Africa and the Middle East to the rest of the world.

Through its cross-border capabilities, wealth management expertise and extensive partnerships, Standard Chartered supports international commerce and economic prosperity while embracing diversity and innovation.

What Standard Chartered Offers

The bank provides a competitive benefits package designed to support employees' professional development and overall wellbeing.

Benefits include:

• An inclusive, values-driven working environment that celebrates diversity across teams, business functions and geographical locations.

• Competitive remuneration and benefits in line with the bank's Fair Pay Charter.

• Retirement savings, medical insurance and life insurance, subject to applicable local arrangements.

• Flexible and voluntary employee benefits in eligible locations.

• Annual leave, parental and maternity leave, sabbatical opportunities and volunteering leave.

• Flexible working arrangements and options that support work-life balance.

• Access to Unmind, a digital wellbeing platform offering resources to support mental and emotional wellbeing.

• Employee assistance programmes, mental health support and wellbeing resources.

• Continuous learning and professional development opportunities.

• Access to physical, virtual and digital learning programmes to support skills development, career growth and professional advancement.

How to Apply

Interested and qualified candidates are encouraged to submit their applications online through the official Standard Chartered careers portal.

Application Link: https://jobs.standardchartered.com/job/Associate-%25252C-Client-Management/64650-en_GB