Location: Uganda
Employment Type: Full-time

Job Purpose

MTN Uganda is seeking an Analyst – Distribution & Channels to provide data-driven support for the effective management of distribution channels. The role focuses on channel performance analysis, agent performance monitoring, business intelligence, fraud management, and supporting digital distribution growth.

Key Responsibilities

Data Analysis & Reporting

• Prepare daily, weekly, and monthly reports on channel performance (Cash In, Cash Out, P2P, and rebalancing).

• Analyze agent performance and recommend strategies to improve productivity and activity.

• Conduct business modelling for new initiatives aimed at improving business efficiency.

• Track agent quality management KPIs and identify market opportunities.

• Perform agent gap analysis by region, territory, and site.

• Analyze Cash-in/Cash-out (CiCo) trends and share insights with regional teams.

Distribution & Channel Management

• Support the Manager – Channels Management in optimizing digital distribution channels.

• Monitor activities of the agent management team.

• Ensure compliance with agent and rebalancing partner terms and conditions.

• Work with the Business Intelligence team to ensure timely delivery of distribution reports.

• Support training initiatives for newly recruited agents alongside the Agent Quality Management team.

Customer Support & Fraud Management

• Equip customer-facing teams with information for first-line customer query resolution.

• Guide teams on appropriate resolution processes and digital tools.

• Handle fraud incidents reported from the field and coordinate investigations with relevant departments.

Business Intelligence

• Utilize business intelligence tools to generate insights and support decision-making.

• Contribute to improving MoMo amplification and overall channel performance.

Qualifications

• Bachelor's Degree in:

  • Commerce

  • Business Administration

  • Economics

  • Statistics

  • Information Technology

  • Business Computing

  • Or a related field.

• Proficiency in Microsoft Excel, PowerPoint, and scripting languages.

Experience

• Minimum 2 years of progressive analytical experience in:

  • Fintech

  • Telecommunications

  • FMCG

• Experience working with dealer and distribution channel partners.

• Knowledge of digital distribution channel management.

• Strong stakeholder management and communication skills.

Required Competencies

• Strong analytical and problem-solving skills.

• Business intelligence and data analysis capabilities.

• Creative and detail-oriented.

• Ability to meet deadlines.

• Initiative and proactive thinking.

• Customer-focused mindset.

• Adaptability and teamwork.

Behavioural Attributes

• Self-motivated.

• Decisive.

• Independent while working collaboratively.

• Customer-oriented.

• Alert to market changes and trends.

• High attention to detail.

Additional Information

• Female candidates are strongly encouraged to apply.

• Submission of false academic documents or certifications will result in criminal prosecution.

• Any form of canvassing will lead to automatic disqualification.

• Only shortlisted candidates will be contacted.

How to Apply

Apply through the MTN Uganda online recruitment portal before the application deadline.