Position: Operations Quality Assurance Officer

Location: Kampala (Uganda)

Expected Start Date: December. 8, 2025

Apply by: November 30, 2025

About Numida:

There are 20 million micro and small businesses (MSBs) across Africa and traditional financial services are failing them.

Numida’s vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.

We build digital financial services to enable ambitious small business owners in Africa to realise their potential, enabling them to comfortably support their families and grow their communities. We started by building the best working capital loan product in the market, available to financially excluded small businesses. That means instead of borrowing from unregulated informal lenders or family or friends, business owners apply via the Numida app in minutes, and receive capital within a day.

Since 2021 we’ve provided more than $120 million in working capital to 90k+ businesses in East Africa, and we are excited to do more to serve this $5 billion market. We are Uganda’s first and only YC-backed startup and are also backed by world class investors such as Serena Ventures, Onafriq, Breega, and 4Di Capital.

In 2025, Numida was recognized by the Financial Times as the 17th fastest growing company in Africa, and by the World Economic Forum and as a Technology Pioneer.

The Operations Quality Assurance Officer will ensure lending operations maintain high standards of quality, fairness, and consistency by reviewing loan rejections, monitoring SOP adherence, and flagging operational anomalies. This role plays a key part in protecting customer experience and institutional integrity by ensuring credit processes are followed as designed and deviations are identified and addressed early.

Responsibilities:

1. Rejection Reviews (70% of the role)

• Conduct consistent and regular reviews of loan dismissals across channels (first-time and repeat borrowers).

• Confirm rejection decisions are justified, well-documented, and aligned with SOPs.

• Identify patterns or potential bias in rejections and escalate where necessary.

2. Policy & SOP Compliance Reviews (20% of the role)

• Monitor adherence to key SOPs (e.g., handover calls, SOP calls adherence etc).

• Conduct structured SOP audits monthly and identify training or clarification needs.

• Collaborate with credit leadership to update SOPs where practical gaps are identified.

3. Quality Assurance Dashboard Monitoring (5% of the role)

Maintain and review a monthly compliance dashboard including:

1. Slash rate variance by the whole credit team

2. Loan processing time irregularities

3. % of dismissed loans without a clear justification

4. Exceptions in loan increment approvals

5. SOP violations and incident flags

6. Synthesise findings and provide red-flag summaries to relevant stakeholders.

4. Training & Support (5% of the role)

• Provide refresher training on credit policies, compliance standards, and fraud prevention

• Serve as a resource to Credit Officers and Team Leads for compliance-related clarifications

• Recommend improvements to internal controls based on audit findings

Profile:

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.

• Minimum of two years prior experience in credit assessment, loan underwriting, or compliance within a financial institution is an added advantage.

• Strong understanding of digital lending workflows and credit evaluation processes

• Analytical and investigative mindset with attention to detail

• Proficiency in Excel/Sheets, dashboard reporting, and documentation

• Ability to influence without authority and collaborate cross-functionally

• Clear written and verbal communication

Monthly Outputs

• Compliance Insights Report: Summarise key trends, SOP adherence, rejection audit outcomes, and exceptions.

• Monthly Spot-checks: Conduct field spot checks once a month for flagged accounts and risky locations.

• Red Flag Alerts: Ad hoc escalation of major compliance risks or repeat operational issues.

Key Performance Indicators:

• ≥95% SOP adherence during monthly audits

• <5% unexplained loan dismissals

• Timely escalation of identified incidents (within 24-48 hrs)

• Reduction in slash rate variance by team over time

• Improved consistency in loan rejection and increment decisions

CLICK HERE TO APPLY