Chief Executive Officer

Chap Chap

ChapChap is looking to recruit an experienced sales expert to join our fast-growing Uganda-based company, where we specialize in field sales and distribution digital financial products in Africa and emerging markets, with the aim of solving the last mile distribution challenge.

Our B2B digital payment ChapChap for Business, enables corner shops to extend financial service like Mobile Money, bill and utility payments to their customers through a simple to use mobile application.

We are seeking an experienced sales manager who will be responsible for driving revenue growth through producing compelling sales campaigns and effectively recruiting, motivating and deploying a highly productive sales team across the country. You will also be in charge of leading all ChapChap sales activities for acquisition and retention of thousands of retail customers on a monthly basis.

The role will require designing sales campaigns to engage customers, developing in-depth channel measurement and success metrics, and augmenting the team’s existing approach to acquiring new customers while retaining thousands of existing customers.

We are a team that values strong ownership, delivering results, diving into details, embracing ambiguity, and pushing for the right outcomes.

Responsibilities

1. Execute ChapChap’s sales and revenue growth strategies and plans to deliver envisaged revenues.
2. Build and work closely with an effective salesforce to build our retail coverage, distribution and brand awareness objectives in line with the company strategy.
3. Develop sales targets per agent, team and territory, and build a high-performance culture within the sales team by driving delivery of results through accountability.
4. Recruit, manage, coach, train and motivate sales agents across the territories we service.
5. Design, execute and follow through a Route to Market strategy across regions and map out coverage extension plans for ChapChap in unreached territories.
6. Design, execute and lead sales campaigns and promotions across various channels, including on-ground activations, SMS and social media.
7. Collaborate with cross-functional teams including marketing, operations, and engineering to ensure customer success.
8. Maintain a deep understanding of market environment development including but not limited to pricing changes, new entrants, new products and new technologies.
9. Develop customer lifecycle management, retention and referral programs to keep customers happy and engaged.
10. Maintain regular contact with Telecoms, Utility, bill payment companies and partners to spot opportunities and ensure we fill any gaps in the market.
11. Assist with sales budget development, petty cash management and disbursements, including weekly and monthly sales and expense reconciliations for accountability in liaison with the Finance/Admin team.
12. Manage a call Centre team for sales and customer support.
13. Reporting on all sales and sales team associated metrics and channels on a weekly and monthly basis.
14. Regularly update the management on distribution sales trends and market developments, opportunities and competition.

Experience and Qualifications:

The ideal candidate for this role should possess knowledge of best sales practices within Uganda, a high work ethic, business acumen, hyper-growth mindset, excellent communication skills, passion for startups and problem solving, strategic thinking abilities, strong leadership and organizational skills, and excellent interpersonal skills.

The preferred candidate should have a minimum of 5 years of relevant work experience in a similar or equivalent position and proven track record (managing $10M+ annual) in sales, marketing and salesforce management. A bachelors' degree in sales, marketing, business administration or equivalent is a plus.