Head Financial Services

Head, Financial Services – Interswitch East Africa Kampala

Drives penetration of Interswitch corporate and consumer services by identifying and selling solutions that meets Corporate, SME and customer needs in various consumer industry segments

KEY RESPONSIBILITIES

Strategy Development and Direction

  • Develops the division’s sales, account management and business development strategy and ensure alignment with corporate strategy and business goals
  • Articulates and seeks approval for the relevant structure for team success (process, people and systems) to support the goals and objectives defined

Team Leadership and Development

  • Provides guidance, support and direction to the team in carrying out their functions
  • Reviews team performance
  • Responsible for career development of team including evaluation and career planning.
  • Guiding and mentoring team members on professional issues

Sales

  • Identifies strategies, objectives and action plans to improve short and long term sales earnings
  • Communicates and executes the sales strategy, direction and objectives to team members
  • Identifies opportunities for business from new and existing customers and converts to sales
  • Sells new or existing products into new or existing markets
  • Works out strategies to win customers from competition
  • Deepens customer relationships
  • Generates demand for our services by creating awareness at potential customers
  • Leads efforts to identify new needs that can be developed into new products or services depending on the client’s needs.
  • Ensures the active and accurate usage of the CRM tool for managing the sales process
  • Monitors and analyzes customer information to facilitate and validate our sales plans
  • Follows up on leads and opportunities
  • Develops proposals; reviews and approves team members proposals
  • Presentation preparation and delivery
  • Analyzes sales performance results and develops initiatives to bridge any possible gaps
  • Actively oversees the communication and interaction with end-customers
  • Delivers company strategic objective by influencing customer behaviour through communication and direct engagement

Market Research

  • Conducts periodic research on market trends
  • Evaluates market penetration of switching and processing products and services
  • Keeps abreast of market and industry trends
  • Makes use of insights from market research to inform strategy and direction and also strengthen decision making process.

Account and Relationship Management

  • Receives feedback from customers for improvement of products and services
  • Carries out post-sales engagement: visits customers to discuss on how to improve services
  • Builds relationships that are of value with the customers
  • Learns what the competition is doing in terms of positioning, customer experience, pricing, their alliances, credibility, etc.

Operational/ Admin Responsibilities

  • Reviews weekly reports submitted by the Business Development Managers
  • Analyses Financial performance against the budget
  • Assists Finance in monitoring financial receivables
  • Responds to correspondence
  • Handles customer or partner inquiries

People Management

·        Coaches, advises and evaluates the performance of staff ensuring strict adherence to disciplines procedures

·        Provides guidance to staff in resolving complex or sensitive problems

·        Maintains and promotes positive employee relations in the work environment

·        Reviews / evaluates staff commendations provided by customers for inclusion in their performance feedback reports

·        Participates in interviews for the selection of suitable staff for the department

EDUCATION AND EXPERIENCE

  • A good degree in Sales & marketing or Sciences from an accredited University
  • MBA is an advantage
  • 5 years relevant experience
  • Experience in the Payments industry will be an added advantage

Employment Type

Full-time

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Code of Conduct for the Fintech Industry in Uganda, February 2020.

The Voluntary Code Of Conduct Has Been Developed By The Financial Technology Service Providers’ Association (FITSPA) In Consultation With The Financial Sector Deepening Uganda (FSDU).

The Code Covers The Provision Of Financial Technology Services Including But Not Limited To Digital And Mobile Payment Providers, Payment Gateways, E-Money, Digital Credit/Savings, Insuretech, Blockchain-Based Finance And Cryptoassets, Digital Microfinance, P2P Lenders And Crowdfunding Platforms

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Annual General Meeting 2019

FITSPA Presented Its Members With An Update From The Secretariat, Presented The Draft Strategy For The Year 2020, Reviewed The Constitution And Approved Audited Accounts.

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Africa Fintech Festival, Kampala 2019

In 2019, Uganda Was Priviledged To Host The Africa Fintech Festival Under The Auspices Of FITSPA. Representatives From Across Africa Converged In Kampala Including Regulators, Policy Makers, Fintech Firms, Investors And Representatives Of Leading Banks. During The Two Days, They Brainstormed On The Role Of Fintechs In Africas Digital Economy And Other Related Factors.

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Sales Country Manager Job

Role Purpose
This role is responsible for developing new business, whilst also managing and growing existing accounts in a particular country or region. You will also be required to develop relationships with local financial authorities and represents the organization’s best interest in the respective country or region. The Country Manager will grow the business by deeply understanding the markets specific challenges, the key partners that provide solutions within the market and the customers’ challenges.  The role will entail identifying new sales and business development opportunities whilst providing consultative support to the customer.
 
Key Responsibilities
Accountable for the specific country/regional awareness of how the payments and banking organizations work, including local regulations and partners that affect our business. Local responsibility for developing relationships with local financial authorities, partners and customers/potential customers Proactively creating a pipeline of new business and managing the opportunities through the sales cycle Owning and maintaining long term relationships with our existing customers, building a deep understanding of the client’s objectives, growth plans, challenges and needs to create an Account Development plan that identifies cross sales opportunities Identifying key staff in client companies to cultivate profitable relationships Using Salesforce to ensure that all Account Development Plans, opportunities and key contacts are up to date for the country/region Provide feedback or requirements specific to your market Providing forecasts, risks and opportunities to Management for the Country/Region Build brand awareness through networking and marketing activities to generate new business Maintain an awareness of competitors, their products and relationship within your market and how this effects your customers Ensure market and key regulatory changes are communicated to the relevant internal departments Develop an understanding of the product and service offerings by attending training sessions and reviewing product material and sales collateral Build a pipeline of new business opportunities, identify prospects, follow up leads and convert leads to sales. Manage the pipeline in Salesforce.com and provide accurate and timely updates to the Regional Director Match customer needs to product capabilities and develop proposals, working with presales and solution design as required Understanding the challenges of the customer, complete & create proposals using RFPIO Manage the complete sales lifecycle including negotiating with the customers and closing contracts following the Network Way of Selling process(NWoS) Record key interactions, portfolio details and key contacts in Salesforce.com Own and maintain an Account Development Plan in Salesforce.com to record and share the strategic vision, development strategies to grow the existing account and track the progress Cross sell solutions into existing customers using NwOS Monitor customer net promoter scores and take corrective action as required to maintain customer satisfaction Effectively escalate on the customer’s behalf within the business, and ensure that issues are resolved in a timely manner Monitor the account’s performance using tools and resource provided. Identify trends and highlight risks to the grow of the account Manage the profitability of the accounts Provide feedback to product development or other departments about local requirements for products as requested Conduct regular progress meetings with the customers and record progress and actionsPerforms other related duties as requested by the company.
 
Experience / Skills Required
Education Bachelor’s degree from a recognized university.   Experience 4+ years of experience in related functions.Proven experience as a Key Account Manager or Country Managerin the payments industry or similar aspects of financial services.Experience in sales and providing solutions based on customer needs.Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels.Excellent organisational skills.Ability in problem-solving and negotiation.Strong cultural awareness and knowledge.  
Key Performance Indicators Increase core and product revenues, contribute to cost saving initiatives where possible for the specific country/region Customer profitabilityAll Account Development Plans and pipelines are in Salesforce.comNet Promoter Score / Client SatisfactionQuality of the proposals sent to customersTimeliness of client problem/ issue resolutionProviding forecasts, risks and opportunities to Management.Demonstrating honorable behaviorsSalesforce.com management for opportunities, key interactions, portfolio details and key contacts   Languages Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Upper Intermediate level.   Competencies Technical Competency Level Technical Competency Level Develop and deliver client presentations High Sales pipeline management High Lead generation High Negotiation skills High NI Competency Level NI Competency Level Customer focused High Growing profitable revenue streams High Effective communications High Driving change High Trust and integrity High Effective decision making High Business acumen High Relationship building and management High
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Leveraging Open APIs and Shared / Open Data Systems

RFA: Leveraging Open APIs and Shared / Open Data Systems to power innovative digital solutions that enable low income Ugandans access products and services


Extended deadline

All applications must be submitted by 23:59 EST on 8 march 2021 using UNCDF’s online application platform:

https://apply.uncdf.org/prog/uganda_open_apis_and_open_data

The United Nations Capital Development Fund (UNCDF) is looking for incumbents and innovators that are able to provide innovative and scalable solutions in one of the two following areas of intervention:


1) Deploy or leverage open APIs that can enable the roll out of innovative digital solutions or service offerings that that improve the livelihoods of low-income, last-mile communities in Uganda (namely women, refugees, youth, MSMEs) – with a primary focus on the sectors of finance, agriculture, education, health and energy.


2) Deploy or leverage shared open data systems to enable the roll out of innovative digital solutions or service offerings that improve the livelihoods of low income, last mile communities in Uganda (namely women, refugees, youth, MSMEs) – with a primary focus on the sectors of finance, agriculture, education, health, energy.
Under this partnership, applicants shall target at least one of the following segments: smallholder farmers, women, youth, refugees or MSMEs in the geographies of Northern Uganda and/or West Nile.

Applicants may apply independently or in a consortium, provided that the consortium has a pre-established partnership prior to when this request for applications was issued. Please verify the eligibility conditions on Section 3.1. of the RFA .

For each of the two areas of intervention, UNCDF will award one (1) applicant, who scores the highest in accordance to the “Evaluation Criteria” as set forth in section 3.2. The best candidate for each area will receive:
– A grant contribution to implement the project up to 200,000 USD
– Technical assistance by UNCDF team through the lifetime of the partnership.

UNCDF will sign a Performance-Based Agreement (PBA) with the selected applicants.

All applications must be submitted by 23:59 EST on 8 march 2021 using UNCDF’s online application platform:

https://apply.uncdf.org/prog/uganda_open_apis_and_open_data

Before applying, make sure to verify the Eligibility Conditions and to have all the supporting documents available.

Inquiries to this request for applications may be submitted by email to
uncdf.rfa@uncdf.org