Head Financial Services

Head, Financial Services – Interswitch East Africa Kampala

Drives penetration of Interswitch corporate and consumer services by identifying and selling solutions that meets Corporate, SME and customer needs in various consumer industry segments

KEY RESPONSIBILITIES

Strategy Development and Direction

  • Develops the division’s sales, account management and business development strategy and ensure alignment with corporate strategy and business goals
  • Articulates and seeks approval for the relevant structure for team success (process, people and systems) to support the goals and objectives defined

Team Leadership and Development

  • Provides guidance, support and direction to the team in carrying out their functions
  • Reviews team performance
  • Responsible for career development of team including evaluation and career planning.
  • Guiding and mentoring team members on professional issues

Sales

  • Identifies strategies, objectives and action plans to improve short and long term sales earnings
  • Communicates and executes the sales strategy, direction and objectives to team members
  • Identifies opportunities for business from new and existing customers and converts to sales
  • Sells new or existing products into new or existing markets
  • Works out strategies to win customers from competition
  • Deepens customer relationships
  • Generates demand for our services by creating awareness at potential customers
  • Leads efforts to identify new needs that can be developed into new products or services depending on the client’s needs.
  • Ensures the active and accurate usage of the CRM tool for managing the sales process
  • Monitors and analyzes customer information to facilitate and validate our sales plans
  • Follows up on leads and opportunities
  • Develops proposals; reviews and approves team members proposals
  • Presentation preparation and delivery
  • Analyzes sales performance results and develops initiatives to bridge any possible gaps
  • Actively oversees the communication and interaction with end-customers
  • Delivers company strategic objective by influencing customer behaviour through communication and direct engagement

Market Research

  • Conducts periodic research on market trends
  • Evaluates market penetration of switching and processing products and services
  • Keeps abreast of market and industry trends
  • Makes use of insights from market research to inform strategy and direction and also strengthen decision making process.

Account and Relationship Management

  • Receives feedback from customers for improvement of products and services
  • Carries out post-sales engagement: visits customers to discuss on how to improve services
  • Builds relationships that are of value with the customers
  • Learns what the competition is doing in terms of positioning, customer experience, pricing, their alliances, credibility, etc.

Operational/ Admin Responsibilities

  • Reviews weekly reports submitted by the Business Development Managers
  • Analyses Financial performance against the budget
  • Assists Finance in monitoring financial receivables
  • Responds to correspondence
  • Handles customer or partner inquiries

People Management

·        Coaches, advises and evaluates the performance of staff ensuring strict adherence to disciplines procedures

·        Provides guidance to staff in resolving complex or sensitive problems

·        Maintains and promotes positive employee relations in the work environment

·        Reviews / evaluates staff commendations provided by customers for inclusion in their performance feedback reports

·        Participates in interviews for the selection of suitable staff for the department

EDUCATION AND EXPERIENCE

  • A good degree in Sales & marketing or Sciences from an accredited University
  • MBA is an advantage
  • 5 years relevant experience
  • Experience in the Payments industry will be an added advantage

Employment Type

Full-time

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